FAQ refunds & returns
Learn all about or refunds & returns policy, what to do in which situation and general tips and tricks that can help you with your order.
What is your return policy?
You can return your product within 14 days upon its arrival for a full refund.
How do I initiate a return?
To initiate a return, please contact our customer support team. We’ll provide you with instructions on how to return the item.
What should I do if the product is damaged?
If your product arrives damaged, please take pictures of the packaging and the damage before returning it. Contact us immediately, and we’ll assist you further.
What if my product is lost in transit?
If your product is lost in transit, please contact us, and we’ll work to resolve the issue promptly.
Do I need to state a reason for the return?
Yes, please let us know why you’re returning the item. Whether it’s due to the overall quality, design, or any other reason, your feedback helps us improve.
What does the refund include?
Your refund will include the cost of the item as well as the shipping fees.
How will I receive my refund?
Refunds can be issued either as a reimbursement to your original payment method or in the form of a unique coupon code, whichever you prefer.
Can I exchange my item for a different one?
No, we do not offer direct exchanges.
Is there a time limit for returns?
Yes, you have 14 days from the date of delivery to return your item.
How long does it take to process a refund?
Once the returned item arrives at the return center, we will process your refund promptly. Please allow a few business days for the refund to reflect in your account.
If you have any further questions or concerns regarding refunds and returns, feel free to reach out to our customer support team. We’re here to help!
I still have additional questions, where can I learn more?
We have another FAQ found here regarding general questions, in addition to that, you can also contact us via this link.